Shipping Policy
At Highland Institution, we offer Software as a Service (SaaS), which is delivered instantly upon purchase. For other products that require further verification, delivery may take up to 1 - 5 business days.
Software as a Service (SaaS): Our SaaS products are automated and delivered instantly upon purchase. Upon completing your order, you will receive immediate access to the software.
Other Products: For products that require further verification, such as physical goods or services, delivery may take between 1 to 5 business days. Once your order is processed and verified, we will provide you with tracking information so you can monitor the status of your delivery.
If you have any questions or concerns regarding the delivery of your order, please don't hesitate to contact our customer support team for assistance.
Refund Policy
Once the products have been delivered, refund requests are subject to the quality of the products purchased. Refunds will only be granted in the case of an incomplete or unavailable product after payment.
Quality Assurance:
 We strive to ensure the quality of our products and services. If you encounter any issues with the quality of the products you've purchased, please contact our customer support team for assistance.
Refund Requests:
Refund requests will be carefully reviewed on a case-by-case basis. Refunds will only be issued for products that are incomplete or unavailable after payment.
To request a refund, please follow these steps:
- Go to your account page.
- Under the product you purchased, click on the "Refund" button.
- Provide details of the issue and any relevant documentation to support your request.
- Send your refund request to our support team within 5 days of delivery.
Refund Processing:
Once your refund request is approved, refunds will be processed within 5 days. Please note that it may take some time for the refund to reflect in your account, depending on your payment method and financial institution.